Refund policy.
When you can get a refund on your Meridian pre-order, how refunds are issued, and how long they take.
24-hour refund window
You can request a full refund within 24 hours of your payment. To request a refund, email mp@getmeridian.health with your order details, and we will return the full amount you paid.
After 24 hours
After the 24-hour window, the order is non-refundable, as we begin scheduling your home blood draw and committing laboratory capacity to your order.
If your sample fails quality control
Separately, if your sample does not pass the laboratory quality-control check, we will arrange a fresh collection and re-run at no additional cost to you, or, if you prefer, issue a full refund.
How refunds are issued
Approved refunds are returned to your original payment method through our payment partner (Razorpay). Refunds are typically processed within 5 to 7 business days of approval. Depending on your bank or card issuer, it can take a few additional days for the amount to appear on your statement.
How to request a refund
Email mp@getmeridian.health within 24 hours of payment with your order details, and we will confirm and process the refund. See our Cancellation Policy for how to cancel a pre-order.
This policy forms part of, and should be read together with, our Terms of Service. Dreamers And Doers It Solutions Private Limited operates the Meridian DNA service.